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Heat pump repair in Vancouver

If your heat pump is blowing cold air, icing up, flashing an error code or making a new noise, we diagnose and repair ducted, ductless and dual fuel systems across Vancouver and the Lower Mainland. Most problems trace back to airflow, refrigerant charge, sensors or the defrost cycle.

Call now for heating repair

We answer during business hours and return after-hours messages first thing.

(604) 332-3083

or request a visit

$4,000BC rebate for electrically heated homes
  • Free in-home quote with a written, itemized price
  • Rebate-eligible equipment and the heat load calculation the programs require
  • Electrical and gas permits pulled for every install
(604) 332-3083

Common heat pump problems we fix

  • Not heating or blowing cool air: reversing valve, low charge, thermostat settings, failed outdoor fan.
  • Iced-up outdoor unit: defrost sensor or control board faults, blocked airflow, low refrigerant.
  • Error codes on a ductless head or thermostat: sensor failures, communication faults, drain issues.
  • Water leaking from an indoor head: blocked or poorly sloped condensate drain.
  • New noises: loose fan blades, failing fan motor bearings, refrigerant flow noise.
  • Short cycling or uneven temperatures: oversizing, sensor placement, or zone settings.

Before you call

  1. Check the thermostat or remote is on heat, not cool or auto.
  2. Check and clean the filter - on ductless heads, slide out the mesh filters and rinse them.
  3. Make sure the outdoor unit isn't buried in leaves or snow.
  4. Check the breaker for the outdoor unit.

If none of that helps, call us. Tell us the make, the model if you can see it, and any error code - it helps us bring the right parts.

Heat pump acting up?

Call and describe what it's doing. We'll tell you what the visit will involve and the diagnostic fee before we book.

(604) 332-3083or book online

Repair or replace?

We'll give you a straight answer. A component failure on a system under ten years old is almost always worth fixing. If you're looking at a compressor replacement on an older unit, we'll price a new system alongside the repair, including any rebates you'd qualify for - so you can decide with both numbers.

Regular maintenance catches most of these problems before they leave you without heat.

Questions people ask us

The most common causes are a defrost cycle in progress (normal, and it ends in a few minutes), the system set to cool or auto, a clogged filter, low refrigerant, or a failed reversing valve. If it lasts longer than about 15 minutes in heat mode, call us.

A light frost that clears every so often is normal in damp Vancouver weather - the defrost cycle melts it. A thick block of ice that doesn't clear, or ice on the refrigerant lines, points to a defrost, airflow or refrigerant problem.

A diagnostic visit is typically in the $129–$199 range, and we quote the repair before doing it. Sensor and capacitor repairs are usually modest; refrigerant leaks and compressor failures cost more, and on an older system we'll compare repair against replacement.

We work on the common ducted and ductless brands sold in BC. For units still under manufacturer warranty, parts are usually covered - keep your install paperwork and registration handy.

Repair usually makes sense if the system is under 10–12 years old and the fault is a component. Replacement starts to make sense with a failed compressor on an older unit, repeated refrigerant leaks, or an older refrigerant that's now expensive to service.

A reset can clear a nuisance error. Turn it off at the thermostat, wait five minutes, then turn it back on. If the same code returns, leave it off and call - repeated restarts can damage the compressor.

Serving Burnaby, Coquitlam, Langley, New Westminster, North Vancouver, Port Coquitlam, Richmond, Surrey, Vancouver and West Vancouver - plus the rest of Metro Vancouver. See every area we cover.

Heat out? Call us now.

Tell us what the furnace or heat pump is doing and we'll tell you what a visit will involve before we come.

(604) 332-3083
Book a visit onlineFree, written, itemized - no pressure to sign.
Call(604) 332-3083Free quote