What to do right now
- If you smell gas: leave the house and call FortisBC's emergency line from outside. Don't call us first.
- Check the basics: thermostat on heat, filter not clogged, furnace switch and breaker on.
- Call us and tell us what the system is doing, the make and model, and any flashing code or error.
No heat right now?
Call. We'll walk through safe checks with you on the phone and book the earliest visit we have.
What we fix on emergency calls
- Furnaces that won't ignite or keep shutting off
- Failed blower or inducer motors
- Control board and pressure switch failures
- Heat pumps stuck in defrost or blowing cold
- Tripped breakers and electrical faults on heating equipment
If the problem can't be fixed safely on the spot, we'll make the system safe, explain the options and give you a written quote. See furnace repair and heat pump repair for more on common faults.
